Expert support, community connection & exclusive perks.
Possibility starts here.
Discover your possibilities with Samsung Members.
In here, you’ll discover just what you want, plus a whole world of other things you never knew you needed – until now :
■ Get insider tips to unlock your device’s full potential
■ Easily review device diagnostics
■ Access exclusive events and benefits
■ Pose questions directly to the experts and
get 1-on-1 customer support
■ Connect and share with others in the community
(Availability and services offered above may vary by country and region)
This application requires network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply for network connection.
※ Access permission
Allow Samsung Members to the following permissions to diagnose and fix errors. Samsung Members may not work properly if the permissions aren’t allowed.
Phone : Used to call Customer Service and check your phone number.
Storage : Used to attach an image or a video when sending error reports.
Diagnostic information : Used to create and save error reports.
Samsung account : Used to send error reports.
Location : Used to diagnose the GPS function.
Camera : Used to diagnose the Camera function.
Microphone : Used to diagnose the Microphone function.
Sensors : Used to diagnose the sensors.
Wi-Fi : Used to diagnose the Wi-Fi function.
Bluetooth : Used to diagnose the Bluetooth function.
No optional permissions
– Update Community feature
– Bug fix
– Support “Bixby Home Card”
– fix for EU GDPR
– bug fix on search menu
– add feature on Edge Panel
– improve FAQs on he Contact us menu
– add FAQs feature on App Shortcuts
– improve Support feature
– improve News & Tips feature
– Bug fix : Staying on loading screen after app update
– Display News and Tips on Contact us menu
– Add to Calendar feature for coupon
– New feature : Inbox